WHEN WILL MY ORDER SHIP?
Orders will typically ship within 1 week. All our products are handmade in small batches to preserve quality and freshness. Sometimes we will have every item in your order in stock, and sometimes we might have to make 1 or 2 items before we ship out so this will add a few extra days to shipping time. When labels are printed, a notice is automatically sent out with your tracking number. If tracking doesn't show up right away your order is on its way, but a few days may lapse between label printing and when we take packages to the post office, as orders only ship out 2 times a week. If labels are printed at the end of the week, orders will ship out on Mondays. Domestic orders are shipped priority mail and smaller orders are sometimes shipped first class. In either case transit times should be 2-5 days. International orders may take up to 3 weeks but typically arrive much sooner. If you choose EXPRESS mail or giving this as a gift and need it sent quickly please send us an email before placing an order! Thank you for your patience with your orders.
DO YOU STILL MAKE FLORAL SMUDGE WANDS?
There has been an overwhelming number of requests for both regular and wholesale orders for these smudge wands. We are now making these year round with much more sustainable cedar instead of white sage. These will be available in limited quantities with a limit per customer. We do not take any wholesale orders anymore. We do however do custom smudge wands and bridal bouquets for weddings and special occasions. If you are a bride or bridesmaid seeking a unique bouquet made with sage, wildflowers and seasonal flowers contact us, and we will be happy to work with you on your custom order!
ARE ALL PRODUCTS VEGAN? GLUTEN FREE? ALL NATURAL?
All our products are made with 100% natural ingredients. Everything is free of preservatives and artificial ingredients. 99.9% of our products are gluten free (only our Wildflower Milk Soothing Bath Soak is NOT gluten free as it contains oats). While most of our products are vegan (about 95%) a few products are not. These products will be marked as vegetarian. Why are they not considered vegan? We do use beeswax in our lip balms, and salves. If you have any questions about ingredients being suitable for your cosmetic restrictions don't hesitate to contact us.
WHY DO YOU USE BEESWAX AND HONEY?
Both beeswax and honey have EXTREMELY high health benefits both for ingesting and for topical use. There are over 200 active constituents in bee pollen alone. Beeswax is unique in that it adds a protective barrier to the skin, while still allowing the skin to 'breathe' unlike synthetic additives that suffocate the skin. It helps keep the skin moisturized and helps our salves and balms harden so your salves won't melt all over the place. Beeswax is anti-inflammatory and anti-bacterial which makes it great for sensitive skin, irritated skin, dry, itchy, inflamed, .....I could go on.
Honey has just as many benefits. It softens, moisturizes, brightens skin all while adding a dewy glow. Honey is anti-bacterial, anti-inflammatory, anti-fungal, contains tons of antioxidants, vitamins, and nutrients for your skin.
I think the better question is why not use honey? (of course we understand if you have limitations due to a vegan lifestyle, but honey is one of the ingredients we don't think we can compromise. We are however working on vegan options for our salves using a vegan substitute for beeswax, so stay tuned)
ARE ALL PRODUCTS CRUELTY FREE?
YES! Our team are all vegetarian/vegans and we would NEVER test on animals or buy ingredients that were tested on animals! Unless you consider using a little salve on dry paws animal testing ;-)
ARE ALL PRODUCTS MADE WITH ORGANIC INGREDIENTS?
Everything we make is organic or wildcrafted. All our oils, essential oils and butters are organic. Some ingredients such as beeswax cannot technically be considered organic as bees are insects that can gather pollen from plants that are not organically grown. All ingredients that are wildcrafted are harvested by us in our herbal medicine garden or out in the mountains by our studio. All white sage is hand gathered by us locally in the mountains and deserts surrounding our studio. We are deeply rooted in the idea of sustainably harvesting herbs and to help keep their population thriving. We clone our own white sage plants as well as grow our own mature sage plants to preserve these native plants for future generations.
ARE YOU PALM OIL FREE?
DO HERBS AND CRYSTALS REALLY WORK TO PROMOTE HEALING?
While we do not provide medical advice, as a certified herbalist, I work with herbs to help promote healing. Herbs have been used for centuries to relive pain, heal wounds and as tea to soothe internal ailments. Herbs are a much safer more natural alternative to modern medicine. Herbs have worked for people for thousands of years before modern medicine became the dominant way. Crystals are intrinsically linked to us by simply existing on this planet with us. The stars, the rocks on the earth as well as our bodies are made up of water and minerals. It is only natural to think that crystals are similar to our composition, therefore can provide healing as vibrational medicine. Each crystal has its own vibration that works with specific parts of our bodies or our mind. They can be soothing, to calm anxiety, uplifting to lift us out of depression or even energizing to revitalize us.
WHAT IS THE SHELF LIFE OF THE PRODUCTS?
Most products have a shelf life of 6 months- 1 year, but can last much longer. Oils should be kept out of sun and out of hot temperatures. You can increase the shelf life by placing oils and herbal waters in the fridge. (plus herbal waters feel amazing on the skin when cold!) Salts will last the longest and have an extremely long shelf life. Coconut milk based products should be kept away from water. Do not store coconut rose milk bath in shower. None of our products contain preservatives of any kind so natural ingredients will deteriorate over time. When kept in stable temperatures, all products will last 6 months +
HOW MUCH BATH SOAK SHOULD WE USE FOR A BATH? BATH TEA?
How much you use is a preference but typically you should use a small handful or approximately 1/8 of the jar for single bath. There is no harm in adding more, its up to you. Add 2 bath tea bags per bath, but the more you add the more colorful and more pleasant the scent in your tub. For the coconut rose soak, use a clean spoon or dry hand to scoop it into bath water. Coconut can turn moldy if you get it wet and close lid, as it is all natural. To extend shelf life keep remaining soak away from water.
WHY IS MY ROSE QUARTZ FACE POLISH SEPARATING? WHY HAS THE HONEY HARDENED?
As all our products are totally natural, sometimes ingredients can separate. As the sugar is heavier than the honey, over time the sugar can fall to the bottom. There is nothing harmful at all about this. Simply mix your polish together and use as normal.
Honey naturally hardens at cold temperatures. Simply microwave for 15-30 seconds to warm up the honey. Wait until its cool enough to touch before putting on your face. Mix together and apply!
Honey lasts a very long time, and was even used to preserve bodies in ancient times, so if any issues occur with your polish, its most likely not rancid, just needs a good mixing!
WHY IS MY WHITE SAGE OIL/HERBAL WATER LOOK CLOUDY?
White sage is a highly resinous plant that contains a lot of its own oils. White sage is the only plant we infuse into oil that can make the oil look a little milky. That is just all the delicious, fragrant oils released by the sage. There is absolutely nothing wrong with your oil don't panic! If your herbal water looks slightly cloudy, this is for the same reason. Many companies separate the essential oil from the hydrosol ( aka herbal water ) during the distillation process. We do not separate the essential oil, which can cause the herbal water to appear a little milky. This just means our herbal water is EXTRA potent. Lucky you!
DO ANY OF YOUR PRODUCTS CONTAIN MICA? IS IT ETHICALLY SOURCED?
A few of our products do contain mica. The products with mica include Moonstone Highlighting Balm, Strawberry Quartz Highlighting Balm, Sunstone & Citrine Radiance Balm, Full Moon Body oil, New Moon Body Oil and Sunstone and Citrine Radiance Oil. All the mica we use is ethically sourced right here in the USA. It is natural and does not contain any iron oxides or titanium dioxide.
HOW DO I CARE FOR MY GEMSTONE ROLLER?
The gemstone rollers can be quite delicate. Carefully wash with gentle soap with warm or cool water after using. Lay it on a clean towel to dry. Be careful while handling as one fall could cause it to break.
ARE GEMSTONES SAFE TO INFUSE INTO OIL?
We have received several inquires about the safety of infusing gemstones into oil. All the crystals we use in our products are safe to use. We would never use harmful crystals or minerals inside any of our oils. Polished stones which we use in our infusions are less likely to allow liquid medium to leach any potentially hazardous materials. There are no dangerous levels of toxic ingredients in our crystals. Some crystals like amazonite contain minute particles of copper which are considered unsafe for INTERNAL ingestion like in a gem elixir which you would drink. Such small quantities of these crystals would not cause grave harm when rubbed onto the skin.
STILL HAVE QUESTIONS? DONT HESITATE TO CONTACT US